If your website hosting provider offers live chat support, you can speak with a representative live and learn helpful information or get a problem resolved promptly. The key advantage of using chat compared to calling to talk with a live person is that you'll need only a computer with access to the world wide web, so you won't pay any rates when you're in a different state or country. What's more, it'll be quicker to copy and paste information like domains, usernames or error messages i.e. details that are sometimes hard to share with the other side over the phone. The live chat is also a much faster option to contact your hosting service provider's support crew as compared to using a ticketing system. Last, but not least, when some issue needs more time to be dealt with, you're able to do something else entirely while you wait for guidance on the live chat, which means that you won't lose time - something that is impossible when you're on the telephone.