A 99.9% Server Uptime
Our shared hosting platform is based on a dependable, enterprise–class hardware configuration and a heavily tweaked Linux distro. That’s why, irrespective of what your site is, or how many site visitors you’ve got, or even in case there’s a DoS assault, our machines will remain up and running and your websites will stay online.
All shared hosting packages come with a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also built our very own internal network in each one of our datacenters. Everything is based on top–quality hardware components fabricated by Juniper. What’s more, on every router, we have installed a firewall with a complex set of rules in order to filter out all questionable requests.
Hence, in all our datacenters – in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe as well as in our data center in AU, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, when it is your hard–earned cash at risk, you can’t feel really secure. This is the reason why, with all our cloud hosting plans we offer a 30–day money–back guarantee. In the event that you don’t feel content with our web hosting service or in case you want to get a bit more robust web hosting solution, like a VPS servers or a dedicated servers – you’ll get your money back in full, with no obscure costs or repayment taxes.
24/7 Technical Support
We’ve mindfully selected each single member of our 24x7 support department so that we can provide the very best support service you can get. Each one of our customer service technicians has lots of years of experience working with hosting accounts behind his back, therefore they know what they are doing. Plus, they are at your disposal 24/7 – you can reach them at any moment and they will respond as soon as possible.
Their average support ticket response time is just 20 minutes, whereas with many other web hosting companies you are forced to wait for days. Besides, we offer a 1–hour response time guarantee. Regardless of what happens, your enquiries will be replied to in less than an hour.