Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You’ll find nearly all the answers to your questions in the user–friendly Help Center section incorporated into your Site Control Panel. It features a comprehensive knowledge base with regularly asked questions and comprehensive instructional articles contributed by our proficient tech support team.

  • Top quality support service

  • Educational Videos

  • For those of you who prefer to find out how to sort out a common problem by watching a tutorial video, we’ve added a compilation of video tutorials to our Site Control Panel. All the video lessons are brief and easy to comprehend. They offer step–by–step demonstrations of various website administration tasks.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • We back up our semi–dedicated servers with a round–the–clock client support service and a 1–hour ticket response time guarantee. Our trained support engineers will be online 24–7 to answer your inquiries and to remedy any issue that you could stumble upon. Just send a help request from the Help Center section and we’ll reply in a flash.