Being able to communicate with your shared hosting company any time you have any type of questions or experience any issues is important and how fast they will answer back and react could be essential, particularly if your website is business-oriented, as more downtime could mean losing potential customers. The support solutions are, in addition a quick way to identify genuine suppliers from resellers. The latter typically answer just to email messages or support tickets and you may have to wait for a whole day or maybe more to receive a response. When your trouble requires a couple of replies, you could end up losing a few days so as to have a basic problem fixed. With an authentic and reliable website hosting supplier, you will be able to get in touch with the support at any moment and receive a prompt response whatever the issue or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Hosting
We acknowledge the significance of getting assistance right away, so our shared hosting
services include 24/7 support and various options for contact. In case you do not have an account yet, you can give us a call or come on our live chat and chat with a live representative, so as to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up purchasing a service which you can't use. If you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is entirely technical or it needs further investigation. In contrast to the majority of providers out there, we answer to all tickets within one hour, so you won't have to wait for an entire day. Our support services are accessible day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We know how important it is to receive well-timed help, particularly when your site is not functioning efficiently for whatever reason. All our semi-dedicated servers
come with 24/7 customer and tech support, thus if anything comes up, you're able to use various methods to let us know - phone line with multiple local numbers around the world, live chat, emails and support tickets. The first two choices are for pre-sales, billing and common issues, so in case you don't have an account yet, for instance, you will be able to find more information about our services, or we can help you with less complicated technical matters. The other two options are for strictly technical issues or everything which is more time-consuming because it is more convenient to track the communication between you and our technical support team. The warranted maximum answer time for them is just one hour, the typical one - 15-20 min, so you will not have to wait for a whole day in order to receive support as you may need to do with other service providers.
24/7 Customer Support in VPS Servers
Each VPS server
plan that we provide comes with 24/7 customer and tech support, which means that in case you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you are able to contact us at any moment, even holidays and weekends. For your benefit, we offer different means of communication - telephone support with several local numbers around the globe, live chat, email messages plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues as it'll be much easier to monitor what is going on. The maximum guaranteed response time for all the e-mail messages and tickets is an hour, but it hardly ever takes that long to get assistance. In case you add the Managed Services upgrade that we provide, our administrators can also support you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
With a 1 hour max response time warranty, you will take advantage of quick support when you acquire a dedicated server
through our company. Our customer and tech support crews are online 24/7/365, therefore when you open a ticket from your billing account or you send an email message regarding any kind of issue with your server or the pre-installed software on it whatever the time of the day, you will have an answer within 1 hour, even during holidays. Our ticketing system is the better option in case the matter involved requires more time to be solved or if it has to be given to our administrators, since it is far more convenient to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to give us a call or talk to a live agent using our chat service. If you add the Managed Services upgrade to your server plan, our admins will also assist you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 too.