Support and Help Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Solution Guarantee

  • Our customer help Department is online round–the–clock to respond to all of your help requests. Every single ticket you submit to us will be solved within no more than sixty minutes. If your situation requires assistance from an administrator, we are going to send the ticket to the technician in charge and will notify you that the case is being resolved.

  • Top quality support service

  • Expert Customer Assistance Service

  • We will be on line for you 24/7/365 to provide you with advices and technical support as well as to help you with any difficulty that you could come across while you are monitoring your virtual server. We’ll assist you with all pre–installed software, like your Operating System, server admin panel (based on the VPS type) and the Site Control Panel created solely by us.

  • Intuitive help center

  • A Descriptive Help Zone

  • An in–depth and regularly updated knowledge base is built into our custom–built Site Control Panel. It includes quick tips on how to execute all of the necessary website control tasks. The Help section includes in–depth how–to article tutorials and step by step video courses. You can gain access to the Help section by pressing the Help or Video buttons in the right corner of each Control Panel section.