Technical Support Channels
A 60–Minute Ticket Response Time Guarantee
All your assistance requests will be dealt with within maximum 1 hour after the ticket or e–mail was submitted. If your case requires additional assistance from a system administrator, we’ll forward the trouble ticket or the e–mail to the person in charge and will leave a note to notify you that more time will be required for arriving at the best solution. If you make use of our Managed Servers package, all of the tasks included there will be completed whenever you specify.
A Top–Notch Help Desk Service
We will be online for you 24–7–365 to answer any inquiries that you may have connected with our Site Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also require help with server administration procedures, you can have a glance at our Managed Servers package, which includes data backup hard disk storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and software installation procedures
A User–Friendly Help Section
We have equipped our Site Control Panel with a detailed knowledge base, which offers exhaustive explanations of its features and functionalities. Also, we have shot exhaustive video tutorials that will further demonstrate to you how to carry out a certain action or solve a regularly encountered problem. All the educational articles and the tutorial video clips are easily accessible from every Site Control Panel section via the Help and Videos buttons situated in the upper right corner.