There are different ways to contact the web hosting company whose services you are using, but the one that you will invariably find regardless of which company you choose is a trouble ticket system. It is the easiest means of communication for a number of reasons. If no support engineer is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will invariably be received. Furthermore, you can copy ‘n’ paste extensive bits of information without the need to worry about printing errors, and in case a particular problem needs more time to be resolved or a number of replies have to be exchanged, all the info will be in the exact same location, so either party can always see the comments supplied by the other one. The downside of using tickets to contact your web hosting provider is that they are often separate from the hosting platform, which means that if you have to provide info or to follow instructions, you’ll have to use no less than two separate admin interfaces and this number might grow if you desire to administer a couple of domains. Plus, many hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for a response.