There are different ways to contact the web hosting company whose services you are using, but the one that you will invariably find regardless of which company you choose is a trouble ticket system. It is the easiest means of communication for a number of reasons. If no support engineer is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will invariably be received. Furthermore, you can copy ‘n’ paste extensive bits of information without the need to worry about printing errors, and in case a particular problem needs more time to be resolved or a number of replies have to be exchanged, all the info will be in the exact same location, so either party can always see the comments supplied by the other one. The downside of using tickets to contact your web hosting provider is that they are often separate from the hosting platform, which means that if you have to provide info or to follow instructions, you’ll have to use no less than two separate admin interfaces and this number might grow if you desire to administer a couple of domains. Plus, many hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for a response.
Integrated Ticketing System in Shared Hosting
Our shared hosting come with an integrated trouble ticket system, which is part of our custom-developed Hepsia Control Panel. In contrast with other analogous tools, Hepsia will allow you to manage everything related to the hosting service itself in the same place – payments, files, e-mails, trouble tickets, etc., avoiding the need to go through different admin consoles. If you’ve got any pre-sales or technical questions or any problems, you can send a ticket with just several clicks of the mouse without ever logging out of your hosting Control Panel. During the process, you may choose a category and our system will present you with a variety of informational articles, which will supply you with additional info and which may help you solve any specific issue before you actually submit a ticket. We guarantee a response time of maximum 1 hour, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
We deem it more convenient to manage everything in one location, which is why we have integrated a support ticket system into the custom-developed Hepsia Control Panel, which comes with each and every semi-dedicated server package. This will enable you to handle the correspondence with our help desk support staff along with your websites, which implies that you will not need to remember one more sign-in name for another system. You’ll be able to open a new ticket or to check the status of an old one with less than a couple of mouse clicks while you’re browsing the content within your account. Additionally, you can go through older tickets using an intelligent search option or have a look at applicable knowledge base articles with solutions to common issues. The inbuilt trouble ticket system is closely monitored 24-7-365 with the maximum ticket response time being only 1 hour, so there’ll always be somebody to help you out.