What does ?phone support? imply in the arena of web hosting?
If you have ever had a shared hosting account before or you have dealt with any other kind of online service, you are probably aware from your personal experience that for certain things it's better to talk to a live person on the telephone rather than exchange support tickets or e-mail messages. If you want to know more about a particular service before you buy it or in case something small-scale has to be done, for example, it'll be far easier and quicker to do it real-time. If you are able to connect with representatives by phone, it's very likely that you are dealing with an actual web hosting provider, not just a reseller. The level of support that you'll get on the phone varies between different companies - from common issues to experienced technical support. Typically most providers supply pre-sales assistance and first level phone support, while more complex tech matters are managed via electronic mail or tickets.
Phone Support in Shared Hosting
Because we have live telephone support 14 hours per day, you will be able to get in touch with us and speak with one of our customer support representatives to learn more about the shared hosting
that we provide and make sure that our servers meet the system requirements for your websites prior to you buying anything. For your benefit, we now have phone numbers on three continents and you're able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. If you're already an existing customer, you will be able to give us a call about general and billing matters, and about some technical matters. If the trouble is strictly technical or it can take more time to analyze, you'll have to use our ticketing system, which will enable both you and our tech support team to monitor the information given by either side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there will always be someone to assist you when you have any questions about the semi-dedicated server
packages that we supply. Whether you'd like to know more about our plans, you have a billing issue or some general problem, you can call us. Despite the fact that some more technical issues could require a support ticket so as to give time to our technical support team to analyze, we'll assist you with various tech questions on the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the U.S.A., the UK and Australia, we have local phone lines in all of these countries as well. In case you are in another country, we also have an international number where you're able to reach us.