If you ever encounter a problem with your website and are unable to resolve it, ask the respective web hosting company’s customer support team to help you bring the site back online. A fast resolution would be best, but a lot of hosting companies respond within twenty four hours and even more, all the more so if you are working with a hosting reseller. Even if your problem can be sorted out without much effort, your site may not work properly or it may not be reachable whatsoever for an extended period of time, so you may lose prospective customers because it’s very unlikely that anyone would be dying to return to an inoperative website. This is why, you ought to make certain not only that you can touch base with your hosting provider, but also that they can reply and assist you in a timely fashion. If a web app update does not go smoothly or you delete something mistakenly, for instance, the website must be fixed swiftly in order to avoid extended inaccessibility.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reaction time for any trouble ticket that you open or any email that you send is only sixty minutes, even if you contact us on weekends and national holidays. Whatever the essence of your inquiry or issue may be, we will help you straight away and will provide you with the necessary info to solve any problem with your sites. The actual response time usually does not exceed fifteen-twenty minutes, which is the reason why you can forget about waiting for hours to get an issue solved or even worse than that – waiting one whole day only to get a reply that more info is required whilst nothing is fixed. We will assist you in a jiffy solely because we understand how priceless time can be in the dynamic online space. The 1-hour response time guarantee is valid for any billing or technical enquiry that you may have related to our shared hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we understand exactly how crucial it is to get prompt support, we guarantee that you’ll never have to wait for more than sixty minutes to obtain a reply to any support ticket that you submit from your semi-dedicated server Control Panel. The fact is, you’ll seldom need to wait for more than twenty-thirty minutes and this is valid for any inquiry regardless of what its nature is – general, technical or billing. What’s more, our customer and tech support staff is on duty around the clock, so even if you open a ticket during holidays, you will invariably receive an instant response, which will contain the answer to an inquiry, the solution to a problem or the info needed to sort out an issue yourself – if there is something that you need to do on your end. With us, you won't ever have to waste a whole day waiting around for a reply like you would with lots of other providers.