Lots of individuals who begin using their very first hosting account, or change companies, frequently have inquiries with regard to how particular tasks are completed or bump into obstacles when setting up various things such as e-mails, site settings, etc. This is why, a lot of web hosting companies have compiled documentation with frequently asked questions and issues in order to help their customers receive information swiftly and easily. Consequently, the customer service staff can devote more time to real problems that some clients may be experiencing, since the solution for the smaller things will already be available on the Internet and customers can easily cope with them without having to get in touch with the tech support team. Having in-depth documentation is critical, especially for new clients without any experience whatsoever, because the web hosting service entails a plethora of functions and lots of individuals can become bewildered about what action to take. A good information repository can both help you complete the operations that you need and discover how the hosting service works in general.
Extensive Online Documentation in Shared Hosting
All shared hosting that we offer include an in-depth knowledge base where you can find everything you need to know in regards to your web hosting account. Whether you wish to create a new MySQL database, to redirect a domain using an .htaccess config file or to create an email account on your desktop computer or phone, you can just read our help articles and all the info that you need will be there. When you go to a given section of your Hepsia Control Panel, you will see articles that pertain to the functions that you can access through it. If you wish to check the entire collection of articles and get acquainted with all the functions that Hepsia is offering, or only to read general information about the web hosting service, you can examine the whole knowledge base, which can be accessed via the Help menu in your Control Panel. We have done our utmost best to cover any obstacle that you could encounter, but in case you don’t find the info that you are looking for, you can always touch base with us, as our customer service technicians are available to you 24/7/365.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers feature detailed online technical documentation where you will find information on all the functions that our created-developed Hepsia hosting Control Panel comes with, together with solutions to various questions and obstacles that you may experience. All installation guides offer in-depth instructions, which suggests that you will not have to worry about missing something in case you are intending to export a database, for instance. The troubleshooting articles cover a variety of conceivable reasons for specific problems and the solution for each and every one of them, so if you are unable to send email messages even though you have the right SMTP server settings, for instance, you can quickly see what the reason for this may be and recover the issue with two or three mouse clicks in your email client. As Hepsia has quite a lot of features, you’ll be able to find related articles in every section. If you want to look through all help articles, click on the Help link, which is located in the top right-hand corner of the window.